Terms of Service

Last updated: 26 March 2026

1. Agreement to Terms

By accessing or using SmartParks products and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Services.

SmartParks is operated by Bespoke Technology Solutions ABN 84 671 602 668 ("we", "us", "our").

2. Description of Services

SmartParks provides cloud-based vehicle access control, automatic number plate recognition (ANPR), digital signage, and AI phone assistant software for holiday parks, caravan parks, and similar accommodation venues. Services are delivered via the SmartParks Portal at portal.smartparks.com.au.

3. Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account.

4. Subscriptions and Billing

Services are provided on a monthly subscription basis. All prices are in Australian Dollars (AUD) or New Zealand Dollars (NZD) and are exclusive of GST unless otherwise stated.

  • Subscriptions are billed monthly via Stripe. Payment is due at the start of each billing period.
  • If payment fails, you have a 7-day grace period. After that, your instance may be suspended.
  • You may cancel your subscription at any time. Access continues until the end of the current billing period.
  • Usage-based overage charges apply if your ANPR reads exceed your plan's included quota.
  • No lock-in contracts. No cancellation fees.

5. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of applicable laws
  • Attempt to access other users' accounts, data, or instances
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Use the Services to collect personal information about individuals beyond what is necessary for vehicle access control
  • Resell or sublicense access to the Services without written permission

6. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. You retain ownership of all data you submit to the Services. We process your data solely to provide the Services.

ANPR images and vehicle plate data are stored on your dedicated instance and are not shared with other customers or third parties.

7. Service Availability

We aim to maintain 99.9% uptime for all Services. Planned maintenance will be communicated in advance. We are not liable for downtime caused by factors outside our control, including internet outages, hardware failures at your premises, or third-party service disruptions.

8. Limitation of Liability

To the maximum extent permitted by Australian law, SmartParks is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability is limited to the fees you paid in the 12 months preceding the claim.

The ANPR system is designed to assist with vehicle access management but is not a security system. We do not guarantee 100% plate recognition accuracy or gate operation reliability.

9. Termination

Either party may terminate the agreement at any time. Upon cancellation, you have 30 days to export your data before your instance and associated data are permanently deleted.

10. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email to your registered address at least 30 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

12. Contact

For questions about these Terms, contact us at support@smartparks.au or call 1300 908 217.