Terms of Service

Last updated: 21 April 2026

1. Agreement to Terms

By accessing or using SmartParks products and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Services.

SmartParks is operated by Bespoke Technology Solutions ABN 84 671 602 668 ("we", "us", "our").

2. Description of Services

SmartParks provides cloud-based vehicle access control, automatic number plate recognition (ANPR), digital signage, and AI phone assistant software for holiday parks, caravan parks, and similar accommodation venues. Services are delivered via the SmartParks Portal at portal.smartparks.com.au.

3. Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account.

4. Subscriptions and Billing

Services are provided on a monthly subscription basis. All prices are in Australian Dollars (AUD) or New Zealand Dollars (NZD) and are displayed exclusive of GST. GST is added at invoicing.

  • Subscriptions are billed monthly via Stripe. Payment is due at the start of each billing period.
  • If payment fails, you have a 7-day grace period. After that, your instance may be suspended.
  • You may cancel your subscription at any time. Access continues until the end of the current billing period.
  • Usage-based overage charges apply if your ANPR reads exceed your plan's included quota.
  • No lock-in contracts. No cancellation fees.

5. Hardware Orders

SmartParks also sells physical hardware kits and components (cameras, controllers, keypads, networking, and related equipment) through the online store. The following terms apply to hardware orders in addition to any subscription terms above.

Pricing and GST.

  • All hardware prices are in Australian Dollars (AUD) and displayed inclusive of GST. Tax invoices with a GST breakdown are issued with every order.
  • Standard Australia-wide shipping is included with all hardware kit purchases at the listed price.
  • We reserve the right to correct pricing errors and cancel orders affected by obvious mispricing, refunding any amount paid.

Payment and order acceptance.

  • Payment is processed at checkout via Stripe. Placing an order is an offer to purchase; the order is accepted when we confirm dispatch.
  • We may decline or cancel an order at our discretion (including for stock shortages, suspected fraud, or inability to ship to the supplied address) and will refund any payment in full.

Shipping and delivery.

  • Orders are shipped within Australia. We will confirm the carrier, estimated delivery window, and tracking details after dispatch.
  • Delivery estimates are indicative only and not guaranteed. Risk of loss and title to the goods pass to you on delivery.
  • You are responsible for inspecting goods on receipt and notifying us within 7 days of delivery of any visible damage, missing items, or dead-on-arrival (DOA) faults.

Warranty.

  • All hardware is covered solely by the original manufacturer's warranty. We do not provide any additional or extended warranty beyond what the manufacturer offers.
  • Warranty periods and terms vary by product — typically 12 months for cameras and networking equipment, longer for access control hardware. Check the manufacturer's documentation for the specific product for details.
  • We'll help you lodge warranty claims for goods purchased from us, but the warranty itself is between you and the manufacturer and subject to their assessment.

Dead on arrival (DOA).

If a product is faulty on delivery and we're notified within 7 days of receipt, we'll arrange a replacement or full refund at no cost to you. Please include photos or a short description of the fault when contacting us for an RMA.

Change of mind returns.

  • Change-of-mind returns are accepted within 14 days of delivery.
  • Items must be unopened, undamaged, and in their original packaging. Opened or damaged items are not eligible for a change-of-mind return.
  • A 20% restocking fee applies to all approved change-of-mind returns and will be deducted from the refund.
  • Return shipping is at the purchaser's expense. We recommend using a tracked service — we're not responsible for items lost or damaged in return transit.
  • All returns require a return authorisation (RMA) number issued by us. Unauthorised returns may be refused.

Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Our goods come with guarantees that cannot be excluded under the ACL. If a product has a major failure, you are entitled to a refund or replacement under the ACL, and we will honour those rights regardless of the change-of-mind conditions above.

Site suitability.

It is the purchaser's responsibility to confirm that a kit or component suits their site (mounting distances, angles, lane width, existing infrastructure) before ordering. Suitability details are provided on each kit page, and we offer free pre-order site checks on request. Hardware that doesn't suit your site is treated as a change-of-mind return (subject to the conditions above), not a faulty product.

Stock substitution.

Occasionally a specific SKU may become unavailable between order and dispatch. If that happens, we'll contact you before shipping to offer an equivalent-or-better substitute or a full refund of any amount paid.

RMA contact.

All returns — DOA, warranty, or change-of-mind — require an RMA issued by us first. Email hello@smartparks.au with your order number and the reason for return.

Installation.

Hardware is supplied only. Physical installation (mounting, wiring, cabling, electrical work, and commissioning) is the customer's responsibility and should be carried out by a licensed local installer. We are not responsible for faults caused by incorrect installation — if you're unsure whether an issue is hardware or installation, contact us and we'll help diagnose. We provide remote software configuration once the hardware is in place.

6. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of applicable laws
  • Attempt to access other users' accounts, data, or instances
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Use the Services to collect personal information about individuals beyond what is necessary for vehicle access control
  • Resell or sublicense access to the Services without written permission

7. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. You retain ownership of all data you submit to the Services. We process your data solely to provide the Services.

ANPR images and vehicle plate data are stored on your dedicated instance and are not shared with other customers or third parties.

8. Service Availability

We aim to maintain 99.9% uptime for all Services. Planned maintenance will be communicated in advance. We are not liable for downtime caused by factors outside our control, including internet outages, hardware failures at your premises, or third-party service disruptions.

9. Limitation of Liability

To the maximum extent permitted by Australian law, SmartParks is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability is limited to the fees you paid in the 12 months preceding the claim.

The ANPR system is designed to assist with vehicle access management but is not a security system. We do not guarantee 100% plate recognition accuracy or gate operation reliability.

10. Termination

Either party may terminate the agreement at any time. Upon cancellation, you have 30 days to export your data before your instance and associated data are permanently deleted.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email to your registered address at least 30 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

13. Contact

For questions about these Terms, contact us at support@smartparks.au or call 1300 018 348.